Privacy Policy

Privacy Policy

Mike England Timber Co Ltd (MET, we, our, us) is based in Lancashire, England. We offer a range of timber products distributed through a dedicated transport network.

Your personal information (data) is very important and this is why we are careful about how we collect and use this information.

This privacy notice and our cookie notice set out in detail how we use your personal data and any other information held by MET and explains the rights and other protection you have under the General Data Protection Regulation (GDPR)

MET collects, receives and uses your data under this privacy notice as a data controller.

Types of information we may hold about you and where it comes from

  • Information you have provided to us verbally or communicated to us in writing such as emails, letters, texts, faxes and social media as well as any customer feedback you may provide.
  • Information you have provided to us through forms on our website such as credit application or general enquiry.
  • Information about our products and services you have ordered or enquired about.
  • Correspondence and transaction details you have provided which are required to fulfil your request or order.
  • Information provided by other organisations who have obtained your permission to share information about you with us.
  • Information we collect, via cookies and related technology, from the devices you use when accessing our website. This information may be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies at the end of this notice.
  • IP address, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.

We may also monitor, record, store and use verbal communications we have with you to improve the quality of our customer service; to confirm any instructions you give us; and/or for training and operational compliance purposes.

How we may use your information

We use your information to facilitate the normal operation of sales order processing, purchase order processing and account management.

We need your information so that we can,

  • carry out our obligations in accordance with any contract or agreement you have entered into with us.
  • provide you with information about the products and services we offer
  • maintain and manage your account.

In addition we may use your information to improve the products and services we offer, in the following ways:

  • to contact you to promote products and services you have previously received or expressed an interest.
  • work with our partners to improve and develop new products and services we are able to offer.
  •  to contact you by your chosen methods for customer satisfaction and market research purposes.

This information is held securely within restricted areas, accessible only by authorised personnel and in accordance with our data retention, deletion and acceptable use policies.

How we may share your information

We may share your information with other organisations to meet our contractual obligations, such as;

  • Credit reference agencies
  • Credit insurance companies
  • Financial advisors
  • Legal advisors
  • Debt recovery agencies

We may also share your information when it is necessary to comply with the law, such as;

  • Legal or regulatory requirement
  • Statutory obligations
  • Courts or enforcement authorities
  • Fraud prevention agencies
  • Law enforcement agencies

If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We may also transfer your information to meet our normal operation requirements, such as;

  • Encrypted data backups
  • Encrypted disaster recovery files
  • Data processors

In all instances, we will take into account the nature of the information we are transferring, and the level of protection provided by our data processors.

Our data processors, located within the European Economic Area with appropriate measures and controls in place, protect your information in accordance with applicable data protection laws and regulations and regulatory guidance.

Keeping your data up to date

Data accuracy is very important to us. The more important the data is deemed to be, the greater the effort applied to ensure its accuracy.

To ensure your data is accurate and up to date we may use;

  • Information provided directly from you
  • Consensual information provided by you during conversation
  • Information provided through correspondence, either physical or electronic
  • Information provided through update request or feedback forms

How long we keep your information

We retain your information in accordance with our data protection, retention and deletion policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure, and with whom we may share your information.

When deciding the data to retain, we take into account what information we require to

  • best provide you with products and services we offer
  • manage your account and relationship with us
  • meet our statutory, regulatory and legal obligations

Please note that we may need certain information to enable us to provide you with the products and services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what we can provide.

How you can manage the information we hold about you

As an individual you have a number of rights in relation to the personal information we hold about you. You have the right to;

  • request a copy of your information
  • correct and update your information
  • request some or all information be erased, provided we do not have any continuing lawful reason to continue to use and process that information
  • restrict or withdraw any consent you have previously given us
  • object to our use of your personal information, provided we do not have any continuing lawful reason to continue to use and process that information
  • transfer your information in a structured data file (a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with an agreement or contract with have with you.

In all instances, your identity must be verified before we can search for, or disclose any of your personal information. Except in rare cases, we will respond to you within 30 days after we have received a request (including any identification documents requested).

You can exercise your rights and/or manage your information by contacting us using the details below:

By post: Mike England Timber Co. Ltd, Brindle Mill, Bournes Row, Hoghton PR5 0DR

By email: sales@mikeenglandtimber.co.uk

By phone: 01254 852151

If you are not satisfied with a response from us or believe your personal data isn’t being processing in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

For more information visit their website at https://ico.org.uk/concerns/

Sources of Information

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN

This privacy notice was last updated May 2018

 

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